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15th July 2022


It took 12 hours from ringing 111 to get seen by a Doctor. This is the first time I’ve had to use the out of hours doctors since it changed to ringing 111 instead of calling direct. It’s now a terrible service. I was extremely lucky that I had a couple of antibiotic left or I would have been in extreme pain. I really hope this service changes

Suggested improvements
Get rid of ringing 111 and go back to ringing out of hours direct

Experience
Dignity/Respect
Involvement
Information
Staff