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Doncaster Same Day Health Centre 2021-03-17 Person 2 5 0

The doctor or nurse whomever saw me did not introduce themselves, therefore I do not know whether I saw a doctor or nurse within the practice, just that I saw a lady. She called me from the waiting area, I had came in due to severe back pain, I hobbled 3 steps and she signed and said "I'm in consultantion room 4, ill meet you in there", then proceeded to walk off. It took me several minutes to finally get to consultantion room 4 on my own and the lady wasn't very welcoming, didn't close the door. In fact told me to close the door as I was very upset and in pain. Not a great experience all round. Not even a "hello, my name is..."

Introductions go a long way in making patients feel comfortable. And listening to them ensures that they feel valid which I did not. 8am the following day a rang my own GP who was amazing and explained everything in detail. Complete opposite to the experience I had at Cavendish Court.