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13th July 2023


I was so pleased to get an appointment for my daughter as she had tonsillitis. I tried to phone my own doctor at Mexborough health centre at 3:15 once we discovered it. Knowing how it can affect my daughter if we don’t get it treated straight away I phoned the gp whilst still in the car only to be told I would have to wait for the same day centre to open at 6. I phoned 111 at 6 ti be told I could have a 7 hr wait but thankfully I got the call about 2 hrs later. And only had to wait an hour for the appointment. The lady we saw was lovely and prescribed the antibiotics that was needed.

Suggested improvements
I actually can’t think of anything that could be better. We got there parked up and it we felt safe through the whole experience which as a woman with a 17yr old daughter is very important. The waiting area was clean staff were friendly and helpful and we was seen about 20 mins after the appointment time which I see as been fairly quick. I would like to thank all the staff that was there that evening

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food
Rating not given.