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19th November 2021


The female doctor I saw was fantastic. I found the initial triage phone call challenging as the advice was for me call an ambulance which was absolutely not necessary and so I got a phone call back from the a doctor who was great on the phone - got me an appointment. I had to use this service because I could not get through to my GP - west end clinic - for a couple of days - line constantly engaged.

Suggested improvements
Just the triage questions - found them quite difficult to answer and then got the wrong advise at the end to ring an ambulance - think these questions need re-looking at.

Experience
Dignity/Respect
Involvement
Information
Staff