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28th October 2021


I initially visited the out of hours service on Friday evening and was given self care advice but informed to return if my symptoms got worse. By Sunday morning I was feeling much worse and had deteriorated so called back to the service who arranged a further appointment within a few hours. At the second appointment I was provided with antibiotics and advised to stay off work for a few days until the infection was beginning to clear. I felt very reassured by the care given and that my concerns had been taken seriously.

Suggested improvements
It isn't clear whether visitors/patients need to give their car registration for the car park to the reception staff upon arrival so there was a fear that we may have been ticketed, however this did not impact on the care given and no wardens were patrolling.

Experience
Dignity/Respect
Involvement
Information
Staff