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6th June 2022


The service I received was very good. Following the original call back, I was given an appointment after answering a lot of questions. I attended the appointment and was greeted by a friendly receptionist. I was seen on time, was listened to carefully, was checked thoroughly and was given a prescription and further advice. The person I saw was very professional with a friendly, caring manner. I felt very cared for.

Suggested improvements
The initial phone callback was quite lengthy with a lot of questions. While I understand the need to ask questions, some were not relevant for a probable sinus infection & when a person is unwell, answering a lot of questions is quite a task.

Experience
Dignity/Respect
Involvement
Information
Staff