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1st August 2022


My appointment got cancelled at 9.30qm Saturday morning for me to be contacted at 10.30 to be offered an appointment at the same time one got cancelled at at the same place. When I arrived and queried this was told was due to staff calling in sick however when I was contacted was told was for a medical emergency. Totally not acceptable

Suggested improvements
Hire a better telephone handler. The gentleman that called me was very rude and unprofessional. He claimed to be a GP and if this is the case then he's in the wrong profession

Experience
Dignity/Respect
Involvement
Information
Staff