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Doncaster Same Day Health Centre 2020-12-30 Person 1 5 0

After being ill on the run upto Christmas I knew I had laryngitis as I suffer with this yearly, was coughing up thick green mucus, heavy chest and total loss of voice I made the appt and was told to wait in the car until someone came out to me- assuming this was due to Covid but no one actually said- I sat there over an hour- couldnt call anyone as I had no t and was in tears of anxiety and the feeling of being overwhelmed I ended up getting out the car and trying to find someone who found pity on me and low and behold a doctor then came to see me- no antibiotics or even sent for a Covid test just told to inhale steam and get a throat spray- 10 days later still feeling the same so off to my GP- a very upsetting and distressing appt

Better communication more discussion in appt to keep me in the loop as o felt things were missed