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24th December 2021


I was asked to visit the same day health care centre at 5pm I dragged myself out of bed feeling ever so Ill took around 35 mins in busy traffic I arrived at 4pm let them know I was in the car park as directed @5:30 pm got a phone call and was prescribed antibiotics over the phone and sent them to my local chemist while I was in the car park. Drove back home 40 mins in peak traffic . Nothing made sense , their needs to be a better system than that . Very poor service

Suggested improvements
Communicate with staff and patients better that was an appalling treatment I had this time

Experience
Dignity/Respect
Involvement
Information
Staff