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17th March 2023


I had an appointment at 930pm Saturday evening and when I arrived straight away was told it was a 3/4 hour wait even though I had been waiting 18 hours for a call back with an apt I waited 2 hours to be told the wait was extended and this would mean being seen at 2/3am for my 930pm appointment so I left

Suggested improvements
Notified before arrival of the 4/5 hour delay Had more doctors available to see the patients or don’t give out appointments if they can’t be honoured

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food
Rating not given.