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Doncaster Same Day Health Centre 2021-07-21 Person 0 5 0

Given a call back after referral from 111. Service called to say they were fully booked. They hadnt even Informed 111 they were fully booked so that 111 could stop referring there. When asked on the phone if they had at least told 111 was lied to and told that’s not the process. Didn’t refer me back to 111 or to another service. Dangerous and completely undermined the entire 111 process. Met with complete inaction when told member of staff who called that she needed to escalate there problem further and make sure someone called 111

Everything! Did nothing but completely fail as a service here