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27th September 2021


I am so sorry that I didn’t get the doctors name but I got an appointment to be seen within 2 hours of calling for severe lower left abdominal pain, the doctor I saw was so kind and reassuring and also very thorough. Because of my pain, he rang through to the hospital and argued my case for me to be called in for an emergency scan even when the lady on the unit at the hospital was not being very facilitating. The doctor told me that he suspected a cyst on my ovary and was very concerned for me that I would not get an emergency scan until the following day and kept checking with me, “is that okay, will you be alright?” He also gave me really good advice about what to watch out for in case of the cyst rupturing and how to respond to get the best outcome. The doctor was very considerate - he made sure to get a female member of staff as a chaperone to do a physical exam of my stomach to assess me and I literally felt so supported throughout the appointment. As it turns out, the doctor was exactly right, it was a cyst on my ovary and following the scan at the hospital the following day I have received all the right treatment and now have a referral to go back as an outpatient. I felt that the doctor I saw could not have done enough to help me and I would certainly like to thank him for listening and taking me seriously to get treated. It is the best experience I’ve had with visiting any doctor in my memory and I wish that all doctors appointments could be like that in future. Thank you so much!

Suggested improvements
Nothing, cannot fault this experience at the doctors at all.

Experience
Dignity/Respect
Involvement
Information
Staff