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14th December 2021


AttendingIf the doctors we saw with our severely mentally and physically disabled daughter 41 years age we strongly fill the need for an x-ray to be done immediately due to severe distressed behaviour a process of elimination is required to care appropriately and safely as an identified level of pain cannot be related as our daughter has no speech I know indication as to the severity or whereabouts what is causing her major distress with screaming verbal and rocking body language which is not usual for our daughter the outcome wasn’t achieved and doctor recommended we go to GP upon doing this on Monday GP could find no recommendation on notes and he himself diagnosed over the phone for our daughter to wait days for an x-ray it has been two weeks now since reporting Great distress to the doctors regarding our daughters permanently broken am humerus bone after it’s her brace which should never be removed only for bathing as it keeps her bones together as they are completely broken three years ago her brace had been removed overnight in respite care we reached out to the GP to ensure no damage had been done we feel an x-ray should’ve been done immediately and was not done I am so upset disappointed atThe care or lack of it and understanding an hour hour of need and we are disgusted this has happened

Suggested improvements
I’m sure that had this been their own child they would eliminate all possibilities in the circumstances given

Experience
Dignity/Respect
Involvement
Information
Staff