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14th April 2022


I could not have wished for better treatment, the staff were helpful, the doctor was professional and made an efficient assessment and although not fully recovered I am feeling a lot better than the day of the appointment, thank you to the whole team.

Suggested improvements
The initial telephone assessment resulted in being told to dial 999 and request an ambulance, I considered that this would have resulted in poor use of NHS facilities that were better used for more life threatening circumstances. The call from the clinician highlighted the required actions and as I had the ability to attend your facilities more than met my needs.

Experience
Dignity/Respect
Involvement
Information
Staff