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Doncaster Same Day Health Centre 2023-09-08 Person 1 5 0

Have a recurring water infection. Phoned my doctor at lunch and was told to use 111 as they had no phone, face to face or emergency appointments. After answering all questions waited for a call. Told no appointments . Redirected back to 111 and went through all this again. Phoned back and given quick appointment at DRI but told to go to Cavendish. Had to then dash across town to get to proper appointment arrived within 5 mins. On arriving told loudly be receptionist and care assistant that I needed a urine sample. Embarrassed. Left Sat for 2 hrs with others joking the waiting room. Ignored. Two people vomiting. Felt unsafe health wise. Receptionist and various others including security man and nurses having discussions about Christmas do. On and off for the three hours I was there. Finally called after over 2 hours. where care worker took details. Back to waiting room. Full. Receptionist apologized for 2 hrs delay. Finally called to see a doctor who listened carefully to my problem and checked me over said I had an infection. The last three times I had this problem I was given the wrong antibiotics which meant I was left in a great deal of pain and the infection became worse I had the wrong antibiotics 2x last time . I explained this to the doctor and the fact that the usual three days do not clear up the problem. He suggested a weeks supply of the correct antibiotics and I was asked to wait. After a significant time another it turns out the doctor who saw me couldn’t make the decision about my treatment . A different doctor came out handed me a prescription and called another patient. Who had been there longer than me. Was pregnant and was obvious vulnerable. As I left the receptionist and another, lifted their heads from organizing Christmas do and asked in a surprising manner whether I had been seen. When I went to fill the prescription I had only been given 3 days which meant I ran out on the Saturday. Is the policy deliberately to make this experience so bad that people don’t use it, or is it the most time wasting and inefficient waste of NHS resources. I could have had a telephone appointment with a health care professional at my doctors practice in 10 mins instead I spent 4 hours with a sever and painful condition. I developed a chest infection the following week . The way the other patients were treated was upsetting to see. One lady whose daughter looked very poorly and was vomiting, asked the receptionist how long it would be and she told the mother that this was urgent care and if she needed emergency care to go to A and E. I felt vulnerable and invisible.

Was the Doctor who saw me training? The doctor was dealing with her own and his patients. Time wasted. Should be shadowing her and she would have got the full details from me. My information was totally ignored. Is Having observations and details taken be health care assistant a way of bringing down the time of treatment. The same questions are then asked by doctor. I have had to used this service once before and that took 4 hrs. Nothing urgent about it. I suggest you put up internal observation to see where this could be improved. So much time wasted. Young children and anise need to have their own A&E A young girl of About 6 yrs was required to give a water sample, the toilets are too high for me 5ft so must be awful for her. She had to collect in a paper container and had her father with her. How embarrassing. 6 yr olds are very sensitive. She couldn’t wee. Her problem was discussed in front of t waiting room full of people and sh was obviously upset by this. Terrible experience for her and me watching this.