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29th November 2021


The first time I spoke to someone on the phone when I initially called I could tell she just wanted to get through the questions as quickly as possible, when I wanted clarification of something she just repeated the question without explaining it differently. But overall the service has been very good.

Suggested improvements
The GP that contacted me on the evening I called said he would put a note on my file so I could call and make an appointment for the following day. When I called I had to go through all the questions again, which I understand why this was done, to make sure nothing had changed, but it would of saved your valuable time if I could of just called to book the appointment.

Experience
Dignity/Respect
Involvement
Information
Staff