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9th July 2021


I came to the practice With Bad back spasms . the medic concerned thought it could be shingles I told her I had had a shingles jab she also read my notes that she said I had had a coma At some time I assured her I hadn’t but think she was talking about a Thyroid Problem when the Thyroid is over prescribed with too much Thyroxin A few years ago Was told to take some ibuprofen and By the next day it had recovered quite well and the spasms had stopped. So over all. I didn’t feel Completely at ease with the experience . Nothing completely wrong But feel as if she needed more Experience.

Suggested improvements
I felt that The medic needed more experience she treated Me kindly But didn’t reassure me that it was just a deep muscle that had got damaged and needed rest and a pain killer. As it proved I started the next day to recover. I felt that telling about 4 times On the telephone twice on the Sat and Once on the Sundayj just before the appointment then at the appointment to the Medic on the Sunday afternoon.

Experience
Dignity/Respect
Involvement
Information
Staff