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10th May 2021


The Nurse was very rude and kept interrupting me during the consultation and missed vital information I was giving about my condition. Also went to get someone else and totally ignored her when she asked if they could rule something out. The surgery was busy and I waited patiently until I was called and then was rushed. No treatment given I was just told to go to A and E after calling at around 1pm I had an appointment at 4:30 and didn't get seen until after 5pm I wasn't finished being seen to until 8:30pm after I had been to a and e

Suggested improvements
Allow me to explain my situation without being interrupted because although I know the Doctors and Nurses know their stuff, I was very worried about the pain and the symptoms I was experiencing so being rushed did not help.

Experience
Dignity/Respect
Involvement
Information
Staff