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6th September 2023


The doctors seemed to believe from my description of symptoms that I had a bacterial throat infection. This is until they examined me and decided that it was actually just viral because they couldn’t see white spots in my throat even though I had said it felt further down my throat than they would be able to see. A few comments were made along the lines of ‘If it were bacterial it would present like …’ and these were things I had told them I was experiencing just before the examination. They took a swab anyway which took 5 days for me to receive the results of and of course it was bacterial (I had Strep throat) and I did indeed need antibiotics. I was very poorly for a week and still don’t feel fully better and if I had been diagnosed correctly I could have received antibiotics to treat me. Now I am awaiting an appointment with my GP to get antibiotics which will still take another couple of days. The doctors were very nice and kind but I think my diagnosis should have been able to be picked up and it has caused me undue illness.

Suggested improvements
I think I should have been prescribed antibiotics or at the very least the swab should have been tested much sooner so I could receive the treatment sooner.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food
Rating not given.