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21st June 2021


My GP would not see me on Friday I was asked to send images of a rash on my neck that was spreading.. not being seen lead to a misdiagnosis (fungal infection) and I was actually having an allergic reaction that was spreading around my eyes and body luckily the out of hours GP asked to see me face to face on Saturday and I was diagnosed correctly.. my allergic reaction is getting better now thanks to the out of hours Dr. I do believe if I hadn't seen the out of hours Dr who was very professional and compassionate I would have ended up in a&e I can not thank him enough for his help and he explained everything very well.

Suggested improvements
There was nothing that could have been done better I was treat with kindness, respect and compassion throughout the entire process and every one of your team members I spoke to was professional. Thank you for providing such a wonderful service.

Experience
Dignity/Respect
Involvement
Information
Staff