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17th July 2022


The nurse I saw was extremely helpful and extremely friendly, gave me excellent advice very efficiently and made me feel at ease. I was also seen very quickly and managed to get the treatment I needed almost immediately which was fantastic.

Suggested improvements
Overall I had an excellent experience when using this service. The only thing I can think that could be improved was that the initial phone call to book an appointment involved a lot of questions about symptoms which, as I had to call the service whilst on a train, I felt could have been a bit awkward for some patients to answer. I do understand however that sometimes these questions are necessary to get the most effective treatment so this might not be something that could feasibly be altered.

Experience
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Staff