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18th May 2023


I was told my appointment was 1pm but it was as 40 minutes late, and the doctor seemed irritated and rushed. He spoke too fast and when I asked him to repeat or answered incorrectly he seemed annoyed. He asked me if I was allergic to certain antibiotics which I wasn’t sure if I’d ever had and asked me to ask my mum instead of looking at my medical records. I felt like I was inconveniencing him and didn’t feel happy at all.

Suggested improvements
been more welcoming and on time, a bit late is fine but 40 minutes is shocking bearing in mind there were never any more than 5 people in the waiting room at one time and people with later appointments were seen before me. the doctor needs to seriously think about his attitude as he made me feel very nervous and wish I had never came

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food
Rating not given.