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31st March 2022


Couldn’t even get to speak to my GP which is why I ended up here. My toe was weeping yellow puss and I got told that ‘it looks fine’ and ‘it’s normal’ and that for infection they look for redness. My toe was bright red with a clear line down the side and told him it was throbbing but he just didn’t want to know. The last time my toe was like this I got a nurse appointment she told me it was infected and gave me antibiotics!

Suggested improvements
I don’t go to the doctors very often, only when something is really wrong. To get this attitude of ‘it looks fine’ when it was weeping yellow puss is ridiculous. You claim you’re open and here to help and just get fobbed off. Next time something is weeping yellow puss I’m going to think I’ll not bother with the doctors because ‘it’s five’, is this really the attitude you want patients to have? It’s a disgrace.

Experience
Dignity/Respect
Involvement
Information
Staff