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16th November 2022


N/A

Suggested improvements
The gentleman on the front desk ignored me for several minutes whilst I was stood waiting to be checked in. There wasn’t even a basic courtesy shown by acknowledging my presence and saying he would be with me shortly. Manners cost nothing. It was also disappointing that I had to wait until 40 minutes after my appointment time to be seen. This is baffling considering there was only person in front of me and I had the waiting room to myself for a good 20-25 minutes. It would have been appreciated, if a staff member advised that there would be a delay and to apologise for this. However the nurse practitioner did apologise for the delay when I finally went in.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food