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21st June 2022


Although the telephone service was very slow and required several assessments to be given an appointment, the doctor at the same day health centre was fantastic. Kind, caring but swift! In and out within a few minutes. Just what I needed. Brilliant service!

Suggested improvements
The process to get an appointment was long. First I tried to book on 111 online but I had to call that took 50 mins to be answered. I was then assessed and told I needed a call from a doctor which could have taken up to 12 hours! He called after a couple of hours. He then assessed me again and agreed I needed to see a doctor he gave me an appointment for in a further 2 hours time.

Experience
Dignity/Respect
Involvement
Information
Staff