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5th January 2023


We had been to the practice on the 21st dec with my 6 yr old as he had been unwell and that doctor has prescribed him antibiotics.The service was great! He asked if he had a rash, which he had a faint one about the size of a 10p. On the 22nd he woke up head to toe with a rash. We were given another apt at 1330hr. Due to Christmas traffics we arrived 10 mins late. I asked the receptionist if the dr might still see us, we would be happy to wait. She said, “he’s still in your sons record, I’ll see if he will still see him”. The doctors reply was “I’m going for my lunch”! I appreciate it was my fault that we were late but I find it disgusting that the doctor refused to see a child with a rash in light of all the strep A , scarlet fever etc going around. And it is for this reason I gave such low reviews. Luckily one of the nurses kindly offered to see my son….. and that is the difference between a nurses care and a doctors care.

Suggested improvements
The doctor could have seen my sons rash!!

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food