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29th March 2021


The nurse practitioner Rachel was very helpful and so kind I was in some pain with the insect bite on my ankle and she was very helpful. I was given a prescription and told where the local pharmacy was that was open on a Sunday. She even gave me directions which was so helpful. This is my first experience of using the same day health clinic and it was wonderful.

Suggested improvements
The receptionist was not present when I entered and I was waiting a good 5 minutes until she arrived. She was very miserable- I got the impression a Sunday evening shift was not for her. I was apprehensive as I had never visited before and she did not me feel comfortable. Thankfully I wasn’t waiting long to see the nurse practitioner Rachel.

Experience
Dignity/Respect
Involvement
Information
Staff