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Doncaster Same Day Health Centre 2021-10-25 Person 2 5 0

I called my own doctors regarding feeling ill. I had cold symptoms and what felt like tonsillitis and had been over a week. I know how stretched everyone is at the moment so phone call / prescription would of been appreciated rather then a visit. However is was directed to the same day health centre and was advised by them to book in an appointment. At the appointment I was asked if I had seen a pharmacist and then told I needed to do that first. My partner called her doctors with the same symptoms and was prescribed medication over the phone. Seems like I wasted a day for nothing as didn’t get the appointment till 20:30 to then be told I needed to go to pharmacist

Phone advice a lot easier / quicker for clients and for staff if possible (like checking if been to chemist)