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21st June 2021


I came because I had been diagnosed on the Friday with a UTI, had 3 days antibiotics, but pain had gone into my back, I was thinking the infection may have travelled to my kidneys,. I fetched a urine sample with me, the lady who I saw said give me your sample, no please, no manners, no eye contact throughout the consultation, yes the urine sample was negative, as she pointed out several times, which I did acknowledge, I found her manner abrupt, very rude, and dismissive, I have never been spoken to in that manner, if I spoke to my residents like I was spoken to I would in deep trouble. She was very rude.

Suggested improvements
Maybe a lesson in dignity & respect.

Experience
Dignity/Respect
Involvement
Information
Staff