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11th June 2021


The service provided was very good. I had concerns about a possible infection having had a knee replacemwnt 3 weeks ago making me concerned that prompt treatment My GP surgery had said I needed to ring back the next morning to try to make a GP appointment. I was concerned that prompt treatment may have been necessary so the same day service put my mind at rest and provided the advice & treatment I needed. I am so grateful for their service when my own GP service lets me down so often.

Suggested improvements
Advertise the service more broadly! I was not aware the same day HC service was still operational until my daughter told me it was. It should be on the GP out of hours answerphone as well as the emergency GP service. This would reduce the waiting times in A&E and give others confidence in the NHS. For most people, the options are:- 1) Own GP ( It would be a joke if it wasn't so depressingly impossible to get an appointment that I have cried at feeling neglected). 2) 111 service- this is making the urgent services overrun with minor conditions as well as dangerous instruction to the public ( place an unconscious casualty who is in recovery position on their back & maintain their airway!)) 3) Emergency GP 4) or A&E.

Experience
Dignity/Respect
Involvement
Information
Staff