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9th February 2023


At the centre i was very happy. The nurse i saw was very thorough and helped immediately. Unfortunately i cannot say the same for the 111 doctor. Due to an issue with the initial medication which was prescribed i had to wait 3 hours for a further callback so was unable to obtain any medication. He was rude and totally challenged the need for the medication despite having been seen in person.

Suggested improvements
Its silly there is no longer a direct phone number for the centre. The issue i has could have been resolved within minutes instead of having to go back through 111 and missing out on medication i needed.

Experience
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Rating not given.