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15th July 2022


I gave my answer totally for the male receptionist and nurse practitioner the receptionist who was an absolute star if it wasnt for his outstanding professionalism due to a mix up with 111 and the out of hours doctor not updating the system i would not of been seen. his compassion/ dedication and amazing work ethic i cant say thank you enough

Suggested improvements
Inputted my 111 call data at 9.31 onto the system, ensured the doctor I spoke to just under an hour later was available to contact as he didnt complete my referral appointment and the number on my phone did not accept calls to the Blackpool number luckily i had numbers on my phone as evidence and the other lady waiting had also spoken to a Blackpool Doctor.

Experience
Dignity/Respect
Involvement
Information
Staff