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24th December 2021


Lower back pain. Compressed discs Annular tares On regular strong pain medication but after a fall on Thursday i was back to square one and finding no relief. GP prescribed 3 days Diazepam which were beggining to take the edge off but i took my last tablet on Saturday night and was back in constant agony in the early hours of Sunday morning. Hence my call to 111 and the visit.

Suggested improvements
It was great to see many physicians working with patients coming and going. I didnt appreciate the hour n half wait to be seen. I get that different people require different treatment times and staff require breaks but i would have been better at home if id have been called and asked to go in at 4pm rather than be sat in pain. This would have been better for me to manage my pain and having someone sat about waiting for me wondering why i was so long. I would like to take this opportunity to thank everyone for the dedication for people who need them. I have never had a problem seeing or speaking to my own GP and i am very grateful that an opportunity to see a Dr in the same day centre was there.

Experience
Dignity/Respect
Involvement
Information
Staff