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20th April 2022


I was seen promptly which I appreciate given the issues I was coming with however felt there were certain areas that could be improved particularly with communication.

Suggested improvements
After waiting for some results, I received a text advising that a prescription had been sent to my local chemist however hadn’t received a call or any correspondence advising what the results of my tests were and to discuss my prescription with me. I’m pregnant and this only added to my overall anxiety around my wellness and whether the prescription was ok for me to take at this time. A telephone call talking me through the results and the prescription would have been well received and is what I expected and was lead to believe would happen. It would have given me the opportunity to discuss from the offset any concerns I had rather than having to wait and follow up myself.

Experience
Dignity/Respect
Involvement
Information
Staff