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28th June 2021


We tel for advice on Sat afternoon- not sure of the time approx 2 o’clock. tel call back came at 5.50 the next morning/ it would have been better for a non clinical member of staff to feedback the timeframes as we were sat by the phone until after midnight waiting with no idea of when/if we would receive a call.

Suggested improvements
Inform people of likely timeframes

Experience
Dignity/Respect
Involvement
Information
Staff