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21st June 2021


The doctor was extremely rude. She called my name but as she was wearing a mask I asked her to repeat it and she just glared at me. She was extremely angry and hostile throughout the consultation. During the interview I explained that my husband has passed away and the funeral is on Tuesday and I have a water infection which happens sometimes. She offered no sympathy or condolence for my loss and said my urine sample is borderline and will not be offering me any medication. I explained that I am in serious discomfort but again she refused and asked me to leave.

Suggested improvements
Some empathy and understanding would be nice. Some decent basic humanity costs nothing. The doctor made me feel unwelcome and was hostile.

Experience
Dignity/Respect
Involvement
Information
Staff