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5th January 2023


It was a really upsetting, awful experience. I didn’t get seen until an hour after my appointment, and my concerns were totally ignored. This experience alone is the reason I have signed up for private healthcare. Never in my life did I expect a healthcare professional to send me away and tell me to ring a gp in the week as she isn’t able to help with the fact that I have a UTI. Just insane. She refused to help me because I also mentioned having issues swallowing. I came away no better off than before I went in.

Suggested improvements
Everything should have been better, see above.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food
Rating not given.