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28th July 2022


Rang 111 for help they told me to go to same day care in the morning so went there and they said they couldn’t treat me as what I needed wasn’t available there so went to hospital so I shouldn’t have been sent there in the first place I explained what I was going through so he should have sent me to the hospital instead so wasted all our time was very disappointed

Suggested improvements
When ringing 111 make sure they give you the right information and not waste my time and the doctors at the centre

Experience
Dignity/Respect
Involvement
Information
Staff