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7th September 2022


From the initial call through yo actually seeing a doctor the process was smooth. The call handler was polite and courteous. The doctor was knowledgeable and proficient. Shame my own doctors weren't as accommodating or interested which would have negated my need to use the service.

Suggested improvements
Nothing to improved from my point of view. Perhaps one thing would be to have the ability for the service to contact the patients GP when the patient needs to see their own GP for treatment that can not be prescribed by your service. The meds I need can only come from my own GP where it is impossible to get an appointment even after attending the surgery 30 mins before its opened still unable to see a doctor. Resulting in me being in incredible pain.

Experience
Dignity/Respect
Involvement
Information
Staff