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17th March 2022


I was given a time slot within a timeframe that was perfect according to the state I was in, in two different health concern scenarios. I was also given a calm and positive affirmation by the nurse/doctor on how to deal with my concerns, what to do and what steps I should follow in case of an emergency.

Suggested improvements
Maybe real time kind of updates/notifications about what is happening with any test/results (e.g. blood/urine) could be an engaging way to keep anxiety off patients. This is because I had to trace my test results to which I was sent to three different departments/institutions.

Experience
Dignity/Respect
Involvement
Information
Staff