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17th March 2023


I was able to attend to see a GP after speaking with the initial call handler and then a nurse who then rang later.

Suggested improvements
It would be really useful to have an approximate or ballpark time of when to expect the phone call as you need to be with the patient when the return call is received. Just would have made it a little easier as it would have allowed me to do some essential shopping for an elderly relative as I could have worked it around the expected phone call. Also would be good to know more about the practice so for example do they take on patients or is it designed only for ad-hoc go services?

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food
Rating not given.