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Doncaster Same Day Health Centre 2021-10-04 Person 3 5 0

I attended via 111 as my doctors had no appointments available 5 mins after opening. Sudden onset of acute swelling to Parotid glands, headache, fatigue, flu like symptoms, extremely swollen, painful & hot. Told wasnt sure if mumps, didn’t have the facility to take bloods, would need to see GP (was there because GP not available). Told nothing could do, to go home & rest, treat as though it was mumps and infectious to others, told to go for a Covid test. I spent the whole day extremely unwell and scared because of the swelling to my face and neck trying all services to avoid having to attend a&e as I didn’t feel I was an emergency but that I probably would become one if left untreated. The following morning I attended a&e at 7am as an emergency as my throat was closing up. I was finally treated, diagnosed & prescribed medication to treat the condition that should have been diagnosed the previous day. I’m 43, I have a great family around me and even I felt lost and scared battling to get the correct care. If I was on my own, vulnerable or elderly? Really poor, not just from yourselves but predominantly my GP surgery. And we wonder why a&e is exhausted, I should never have ended up there.

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