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8th November 2023


From the start the phone call the call handler was so caring and compassionate made me feel totally at ease . She gave me an appointment for 10.30 I got there a little early but was checked in by a lovely lady . Nothing was too much trouble. I was called in to see the health care professional and was made to feel at ease , once again she was so caring as I’d had 3 close family members pass away in 8 months last year she was lovely . I was happy with diagnosis and treated with antibiotics. If I couldn’t get into my gps again I wouldn’t hesitate to ring them again. I’d rang my gp day before and no appointments also that morning cued from 7.45 got to the desk at 6 minutes passed 8 no appointments. I knew about this service from the well informed staff at our local Boots chemist . Thankyou for all your help.

Suggested improvements
There was absolutely nothing that I could think of .

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Rating not given.