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10th May 2021


I already was pretty certain what the problem was -Shingles- I sought confirmation and then wanted a prescription for anti viral medication as I am age 66 and care for another vulnerable adult The male nurse that dealt with me was friendly and polite but told me that anti virals were generally not prescribed but he was willing to do so if that’s what I wanted I did not seek but was not given advice on aftercare but thankfully I have the ability to source the info from the internet The surgery felt Covid safe I liked not having to touch any surfaces on entry My only slight concern was the pulse oximeter that was used was not wiped before or after I was asked to use it which I felt was unsafe I used alcohol gel which I now carry all the time to clean my hands after I left the surgery The nurse was new to the surgery and had problems with the printer for my prescription (low on paper) for which he apologised and could not find a pen in the consulting room to sign my prescription

Suggested improvements
As above

Experience
Dignity/Respect
Involvement
Information
Staff