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14th December 2021


I was suffering, had been for several days, condition was getting worse, rang my Doc’s Friday no available appointments told wait till Monday, ring 111, or Cavendish Court, tried 111 told for urgent matters, tried Cavendish Court who were excellent. Told to come immediately they met me at my car, took me to a room, Doctor did some check, some questions, and wrote out a prescription. A very swift service! What a credit the NHS is, we should all be proud.

Suggested improvements
Before I rang 111 I did not understand that this service was for urgent problems, I left it very late to take action for the ailment I had, but I thought it would resolve itself in time. My doctors could have offered me a call back from a nurse to guide me of the most appropriate action and I would have probably rang Cavendish Court earlier in the day.

Experience
Dignity/Respect
Involvement
Information
Staff