Diana Princess of Wales Hospital

Diana Princess of Wales Hospital 2021-08-20 Person 2 5 0

Sat for 3 hours waiting before even being assessed. Once assessed we were moved and sat in a waiting room with 4 other people. 1 of which had ruptured appendix and had been waiting for 7 hours and was clearing in a lot of discomfort.

Hospital is dirty, floor needs cleaning desolately. Touch points were not cleaned at all. Focus on getting one patient to where they need to be rather than shoving 20 people into waiting rooms leaving them waiting for hours on end with no treatment and their conditions getting worse

Diana Princess of Wales Hospital 2021-08-20 Person 5 5 0

The care was excellent and very quick indeed. My son dislocated his knee cap which meant a trip to A and E. we expected a 4-5 hour minimum visit but had an x ray. CT scan and was seen by doctor twice all within just over 2 hours which was unbelievable.

Nothing at all it was really exceptional particularly the nurse who was helping the consultant. She couldn’t have done more for us and certainly went above and beyond. Regretfully I didn’t take her name.

Diana Princess of Wales Hospital 2021-08-20 Person 3 5 0

Staff were lovely . Unfortunately 11 hours is a long time and I was put in different areas to wait , a&e plus 2 day units, Increasing my exposure to covid from other people in these busy areas. Although I was supposed to be lying flat, I was left in an uncomfortable upright chair for 9 hours.

Better communication rather than being left alone for hours

Diana Princess of Wales Hospital 2021-08-19 Person 2 5 0

The first lot of nurses were lovely and very polite and informed me of everything what was happening. Then I was moved to a fit sit area this is were things went wrong I felt the nurses were very rude and when I asked the question of how much longer I was going to be (after being there 5 hours) I was told they would find out and never returned with the answer I was that fed up I had had nothing to eat all day I left without finding out my results. I approached the desk to inform them of my decision and everybody just ignored me so I left unfortunately

I understand the NHS is under pressure but that does not give people the right to be rude and informative

Diana Princess of Wales Hospital 2021-08-19 Person 2 5 0

During my visit to urgent care whilst the nurse was taking my observations and logging my symptoms, another nurse entered the room and completely cut me off and started talking about another patients prostate. The nurse then didn’t listen to a word I was saying about my symptoms and only took down minimal information

Treated patients with dignity and respect. Respected the confidentiality of other patients.

Diana Princess of Wales Hospital 2021-08-19 Person 3 5 0

Was barely informed on anything Still have the chest pains I was submitted with and still have no idea why I have the pains

Actually give me a reason as to why I have these chest pains, I keep being rushed in or sent to A and E with these pains. I still have no idea what is causing them

Diana Princess of Wales Hospital 2021-08-19 Person 1 5 0

I went to A&E after being hit by a car while I was on my bicycle..I was visibly injured and shaken yet triage decided I was no more a priority than a man with earache...j informed staff on my arrival paramedics asked my husband to bring me in because a ambulance would of taken too and was sent to the back of the queue..

First do no harm..when I arrived I went straight to the desk and informed the nurse of my situation..without questioning anything she said you will have to queue like everyone else.. I was in distress shaking and covered in blood..we had gone in car because a roadside paramedic said it would be quicker than a ambulance.. yet it took 10 hours from being thrown into the road until I received and treatment.. i was however assisted by other patients, one of who even went to the front desk on my behalf and told then I was in a state.. she too was ignored...

Diana Princess of Wales Hospital 2021-08-18 Person 5 5 0

Attended MRI scan (urology referral) today 18th August 2021 at Diana Princess of Wales Hospital Grimsby. Fabulous new MRI suite, staff so efficient and caring. Really impressed-top marks and more.

Nothing could have been any better

Diana Princess of Wales Hospital 2021-08-18 Person 1 5 0

I arrived as an emergency, unable to breath due to an asthma attack. Ambulance staff took me in from the car...amazing people. I was found a space in the extremely busy and over crowded resus department where the care from the drs and nurses was amazing. Once I was feeling well enough to talk, I was taken to a waiting area, a children's room at the end of the minors corridor. This room was filthy. A womans hand bled everywhere badly, in the 4 hours I was in this room with her, the floor wasn't cleaned at all. A woman in a private room opposite was meant to be insolation, drs and nurses entering the room wore full pipe yet when she used the toilet in out 4 seated waiting room, she wore no ppe and did this numerous times. I had to fight for my life prior to and during being in resus, this leaves me in an immense amount of pain in my chest, back, arms and tummy from fighting to breath. I was exhausted and needed to lie down. I appreciate that a and e was busy but I physically slept on the floor for 2 hours. What a disgrace!! Dpowh should feel ashamed that patients have to go through this. I discharged myself out of desperation of comfort and sleep. I'm still very poorly and I'm fearful that I will be returning over the coming days!

Care, compassion, check on the patients regular. In all my time in that waiting room not one person checked on me.

Diana Princess of Wales Hospital 2021-08-18 Person 1 5 0

Waiting for 5 hours without no treatment and after Someone come and said need more 6 hour’s of waiting. Real bad service

Everything