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22nd July 2021


I was triage at louth and sent through to grimsby as a level 2 VERY URGENT. I arrived at Grimsby and left in line to queue outside the unit for over 30 minutes. Once I got to booking in the receptionist read my letter I arrived with and sent me to sit in the waiting room cubicle. The cubicle was disgustingly dirty. I sat in those conditions for over 2 hours while watching people coming and going with minor injuries or drunk being treated before myself who had chest pains and a query on an ecg. I had a stroke in October 2020 but where was the priority. After 3 hours I could bear it no long and left with no answers and fearing the worse but not more so than staying in a place where I should of felt safe.

Suggested improvements
Priority and care and someone who reads letters who is qualified to do so let clean conditions at a time it is upmost.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff