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Diana Princess of Wales Hospital 2021-07-01 Person 2 5 0

The receptionist was very unpolite to me and shouted that she couldn't hear me. She was very rude when asking me my details. I had breathing issues and chronic anxiety i was confused and in pain so i couldn't answer her. However the Dr looking after me was so very kind and looked at me when he was talking to me. When he gave me my results he sat down next to me as i was anxious and confused.

Educate A&E receptionists in EMPATHY. In future could i have it on my records that my son attends any A&E visits with me as i get chronic anxiety confusion due to my fibromyalgia.