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Diana Princess of Wales Hospital 2021-06-14 Person 4 5 0

I was in urgent care because of my daughter, we were advised to by our GP after a call with 111 as my daughter was quite poorly. The nurse and Dr who saw my daughter were wonderful and very caring towards her, making her feel at ease. However we had to wait 4.5hrs, I understand that these places get really busy, I could see that myself, but with a poorly child I felt the wait was far too long. Other people with children also had a very lengthy wait. The people at reception couldn't even advise us on an approximate waiting time. But as I said, the people who looked after my daughter were amazing.

More information could be offered on waiting times, especially for those with children as children don't understand and being poorly it unsettles them more. Also I think if possible an extra check for the poorly child by the triage nurse would be ideal if the waiting time is going to be long. It was almost 4hrs between my daughter seeing the nurse then finally the Dr.