Share review of Diana Princess of Wales Hospital

Diana Princess of Wales Hospital 2021-07-05 Person 2 5 0

We arrived at 02:50am with my 7 year old who was having some breathing problems. The receptionist told me to take a seat. My daughter was sick in the sick bowl in waiting room. Still told to take a seat. Was seen around 5am by Triage nurse. Triage nurse was friendly and nice to be fair. Then told have to wait to see a doctor. At 07:50am the matron came out to the waiting room and stated it would be at least another 6 hours before anyone saw a doctor and so advised seeking support elsewhere. There was used cups, plasters etc around waiting room. So after 5hrs of waiting we were told to seek help elsewhere.

Some type of actual Triage on arrival. There was a man in the waiting room who had fell down the stairs. He was brought in on a hospital wheelchair and was told to take a seat. He was clearly in agony. Requested the toilet so another patient informed receptionist who got a nurse who clearly thought he should have been laid flat on a bed. If he hadn't needed a toilet he would probably have still been sat there for hours in pain. Another lady came in with a child who was struggling to breath. It was his second trip in. The boy coughed that much he wet himself. The recotionist told them take a seat. It was onky because his mum said he can't sit with wet clothes that she got up to fetch a nurse so he could be given some dignity and comfort that they got him some spares.